VIT Bhopal University ("we," "our," or "us") is committed to protecting the privacy and security of the personal information of our users. This Privacy Policy describes the types of information we collect, how we use it, and the measures we take to ensure its protection in our internal support ticket portal ("Portal").
1. Information We Collect
We collect the following types of information from users who access and use the Portal:
1.1. Personal Information
Name: To identify users and provide personalized support.
Email Address: To communicate with users regarding their support tickets and provide updates.
Employee/Student ID: To verify the identity and affiliation of the user with VIT Bhopal University.
Department/Program: To route the support ticket to the appropriate department for resolution.
1.2. Ticket Information
Ticket Details: Including descriptions of the issue, attachments, and any other information users provide related to their support request.
2. How We Use Information
We use the collected information for the following purposes:
Support and Service Delivery: To manage and respond to support tickets submitted by users.
Communication: To send users updates and notifications regarding their support requests.
Improvement of Services: To analyze trends and feedback to improve our support services and Portal functionality.
Internal Reporting: To generate reports and metrics on support activities and performance.
3. Information Sharing and Disclosure
We do not share, sell, or disclose users' personal information to third parties, except as necessary for the following purposes:
Internal Use: Information may be shared internally within VIT Bhopal University to provide support and resolve issues.
Legal Compliance: To comply with legal obligations, regulations, or valid governmental requests.
Protection: To protect the rights, property, or safety of VIT Bhopal University, our users, or others.
4. Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption: Data transmitted through the Portal is encrypted using industry-standard protocols.
Access Controls: Access to personal information is restricted to authorized personnel only.
Regular Audits: We conduct regular audits and assessments of our data protection practices to ensure ongoing security compliance.
5. User Rights
Users have the following rights regarding their personal information:
Access and Correction: Users can access and update their personal information by contacting us at sdc@vitbhopal.ac.in.
Deletion: Users can request the deletion of their personal information, subject to our need to retain certain information for legal or administrative purposes.
Restriction of Processing: Users can request to restrict the processing of their personal information under certain conditions.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify users of any significant changes by posting the new policy on the Portal and updating the effective date.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: sdc@vitbhopal.ac.in
Address:
VIT Bhopal University
[Insert Full Address]
By using the Portal, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.